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Group Air Manager
Cain Travel is currently accepting applications for a Group Air Manager. If interested, please complete the contact form at the bottom of this page and select Meetings & Events.
Primary Responsibilities
- Develop a standardized process for all meeting and group requests, including process for groups to be managed/agents assigned/air turnover completed/bar built
- Train and manage air group department travel consultants
- Obtain and manage all aspects of air contracts
- Participate in ticketing as needed
- Communicate regularly with Meeting and Events department regarding needs and scheduling of agent coverage
Additional Responsibilities
- Answers all calls as soon as possible in a friendly, courteous way, and according to the
- agreed program script
- Manages all general customer enquiries promptly and effectively
- Returns all calls and messages according to service standards, keeping customers
- informed of developments and changes in a timely manner
- Processes air travel request forms, e-mails, according to agreed service standards
- Keeps management appraised of any registration back-log or impending service issue
- Gains ticketing & budget approvals according to program guidelines
- Monitors attendee and customer satisfaction and alerts management to potential
- problems in a timely manner
- Administers assigned paperwork and a wide variety of duties as requested
- Complies with flexible work hours as business needs dictate
- Submits accurate Secure Flight Data at time of booking on all GDS reservations (zero
- tolerance)
- Works and maintains queues on a daily basis
- Responsible for finalizing refunds and closing programs in a timely manner
- Acts as an integral part of the reservations team, assisting coworkers and providing
- program, email, and queue coverage for others as needed
- Answers program related questions as necessary
- Participates on operational conference calls and prepares inclusive Program
- Guidelines to share with the team
Skills/Qualifications
- High School diploma/GED; some college preferred
- Five to seven years of group travel experience
- Domestic and international geography knowledge
- GDS experience (SABRE)
- Experience in ticketing, exchanges
- Good verbal and written communication skills
- Exceptional customer service, positive can-do attitude
- Good organizational skills and time management skills are necessary and the ability to perform in a fast-paced environment
- Proactive problem-solving skills
- Ability to learn processes quickly and adaptable to change
- The ability to work independently as well as in a team environment
- Experience in Microsoft office preferred
Contact
"*" indicates required fields
We recruit CU Buffs every year for full-time employment and internships.

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