Come Aboard

Cain Travel is currently accepting applications for a Group Air Manager.  If interested, please complete the contact form at the bottom of this page and select Meetings & Events.

Primary Responsibilities

• Develop a standardized process for all meeting and group requests, including process for groups to be managed/agents assigned/air turnover completed/bar built
• Train and manage air group department travel consultants
• Obtain and manage all aspects of air contracts
• Participate in ticketing as needed
• Communicate regularly with Meeting and Events department regarding needs and scheduling of agent coverage

Additional Responsibilities

• Answers all calls as soon as possible in a friendly, courteous way, and according to the

• agreed program script

• Manages all general customer enquiries promptly and effectively
• Returns all calls and messages according to service standards, keeping customers

• informed of developments and changes in a timely manner

• Processes air travel request forms, e-mails, according to agreed service standards
• Keeps management appraised of any registration back-log or impending service issue
• Gains ticketing & budget approvals according to program guidelines
• Monitors attendee and customer satisfaction and alerts management to potential

• problems in a timely manner

• Administers assigned paperwork and a wide variety of duties as requested
• Complies with flexible work hours as business needs dictate
• Submits accurate Secure Flight Data at time of booking on all GDS reservations (zero

• tolerance)

• Works and maintains queues on a daily basis
• Responsible for finalizing refunds and closing programs in a timely manner
• Acts as an integral part of the reservations team, assisting coworkers and providing

• program, email, and queue coverage for others as needed
• Answers program related questions as necessary
• Participates on operational conference calls and prepares inclusive Program
• Guidelines to share with the team

Skills/Qualifications

• High School diploma/GED; some college preferred
• Five to seven years of group travel experience
• Domestic and international geography knowledge
• GDS experience (SABRE)
• Experience in ticketing, exchanges
• Good verbal and written communication skills
• Exceptional customer service, positive can-do attitude
• Good organizational skills and time management skills are necessary and the ability to perform in a fast-paced environment
• Proactive problem-solving skills
• Ability to learn processes quickly and adaptable to change
• The ability to work independently as well as in a team environment
• Experience in Microsoft office preferred