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Join our team and find out why Cain Travel is one of the best places to work. Cain Travel is actively accepting applications for the positions listed below.

  • Group Air Manager

    Cain Travel is currently accepting applications for a Group Air Manager.  If interested, please complete the contact form at the bottom of this page and select Meetings & Events.

    Primary Responsibilities

    • Develop a standardized process for all meeting and group requests, including process for groups to be managed/agents assigned/air turnover completed/bar built
    • Train and manage air group department travel consultants
    • Obtain and manage all aspects of air contracts
    • Participate in ticketing as needed
    • Communicate regularly with Meeting and Events department regarding needs and scheduling of agent coverage

    Additional Responsibilities

    • Answers all calls as soon as possible in a friendly, courteous way, and according to the
    • agreed program script
    • Manages all general customer enquiries promptly and effectively
    • Returns all calls and messages according to service standards, keeping customers
    • informed of developments and changes in a timely manner
    • Processes air travel request forms, e-mails, according to agreed service standards
    • Keeps management appraised of any registration back-log or impending service issue
    • Gains ticketing & budget approvals according to program guidelines
    • Monitors attendee and customer satisfaction and alerts management to potential
    • problems in a timely manner
    • Administers assigned paperwork and a wide variety of duties as requested
    • Complies with flexible work hours as business needs dictate
    • Submits accurate Secure Flight Data at time of booking on all GDS reservations (zero
    • tolerance)
    • Works and maintains queues on a daily basis
    • Responsible for finalizing refunds and closing programs in a timely manner
    • Acts as an integral part of the reservations team, assisting coworkers and providing
    • program, email, and queue coverage for others as needed
    • Answers program related questions as necessary
    • Participates on operational conference calls and prepares inclusive Program
    • Guidelines to share with the team


    • High School diploma/GED; some college preferred
    • Five to seven years of group travel experience
    • Domestic and international geography knowledge
    • GDS experience (SABRE)
    • Experience in ticketing, exchanges
    • Good verbal and written communication skills
    • Exceptional customer service, positive can-do attitude
    • Good organizational skills and time management skills are necessary and the ability to perform in a fast-paced environment
    • Proactive problem-solving skills
    • Ability to learn processes quickly and adaptable to change
    • The ability to work independently as well as in a team environment
    • Experience in Microsoft office preferred



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